Exploring Environmental and Service Factors Influencing Violence and Aggression in Popular Iranian Premier League Teams

Objective: The purpose of this study was to identify the environmental and service dimensions affecting the spectator violence of popular Iranian Premier League teams. Method: The method of this study is qualitative and survey type. First, library studies were done to prepare a list of factors that affect violence and then through in-depth and semi-structured interviews with experts. The sampling method was purposive and non-random. Results: After conducting interviews and analyzing the opinions of experts, a total of 24 effective human factors were identified in terms of spectator violence in popular Iranian teams. These factors were classified into one main factor (human factors) and two categories (effective factors). In-game and out-of-game effective factors were divided and 6 subsets of the main factor were obtained. Conclusion: According to the results of the present study, it can be said that the eight environmental and service factors are of great importance which can have a significant effect on the satisfaction or dissatisfaction and consequently the incidence of violence and aggression. It can help to improve attendance and create a relaxed environment for all classes, especially families.